FREQUENTLY ASKED QUESTIONS
If you need to change a part of your order, please contact our team. If you have not approved your design proof, we can make any edits or adjustments before starting production.
Once you approve the proof electronically, an order moves into production and neither edits nor adjustments can be made to an order, nor can the order be canceled.
On average, from the time you approve your proof, your order should be completed and shipped within 10-15 business days from the time you approve your design proof.
Design Proof
Our goal at KnifeForest is to provide the highest quality of products in a timely matter. Design Proofs are sent for each order containing new custom artwork unique to the customer. If a design proof has not been responded to via the proofer and/or help feature within 30 days of the most recent design proof, KnifeForest reserves the right to manually approve the design and move the order into production. Given that this order was designed by you and for you, all custom orders are non-refundable orders may only be canceled if the customer has not approved the proof yet.
Please contact us if you wish to cancel your order. Orders may only be canceled if the customer has not approved the proof yet. Once the proof has been approved, the production process begins, and no changes or cancellations are allowed. The set-up fee for an order is non-refundable.
Almost anything can be customized on a blade. Licensed or trademarked logos can only be used with proof of ownership. KnifeForest withholds the right to refuse orders containing anything deemed inappropriate or offensive.
CONTACT US FOR ANY QUESTIONS
Contact Information
626-231-8550