THE LEGAL AGREEMENTS SET OUT BELOW GOVERNS YOUR USE OF THE WEB STORE OF KNIFE FOREST COMPANY (KNIFEFOREST.COM). TO AGREE TO THESE POLICIES, CLICK “AGREE.” WHEN YOU CHECK OUT. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT CLICK “AGREE,” AND DO NOT SHOP ON OUR WEBSITE OR USE OUR SERVICE.
THESE POLICIES REQUIRE YOU TO ARBITRATE DISPUTES, WAIVE YOUR RIGHT TO A JURY TRIAL, AND LIMIT THE MANNER IN WHICH YOU CAN SEEK RELIEF FOR ANY ALLEGED BREACH OF THESE TERMS TO THE FULLEST EXTENT PERMITTED BY LAW.
Any dispute or claim relating in any way to these POLICIES of use, this website, or any products or services sold or distributed by or through this website, will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims so qualify. The Federal Arbitration Act and federal arbitration law will apply to any arbitration conducted in connection with these terms and conditions, and any such arbitration will be conducted confidentially by a single arbitrator in accordance with the rules of the American Arbitration Association (“AAA”). To the fullest extent permitted by law, we each agree that any arbitration or other dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. You and Knife Forest Company agree, to the fullest extent permitted by law, to waive any objection based on lack of personal jurisdiction, place of residence, improper venue or forum non-convenience, and you agree to give up any right to a jury trial in any such arbitration or other dispute resolution proceeding.

PRODUCT POLICIES

Product Descriptions Policy
We strive to provide the most accurate product descriptions of our products as possible. However, we do not warrant that product descriptions or other content of any information on our website are 100% accurate, complete, reliable, current, or error-free. If you have any questions or concerns about a product even after reading the description and product literature, please contact us. We keep the right to update any content on our website without notice.

Image Color Policy
Our Images Department makes every effort to portray the color of an item as accurately as possible on our site. However, depending on your monitor settings, the color of an item may appear different than in person. Unfortunately, we cannot guarantee the accuracy of the color displayed on your monitor.

Sales and Coupon Code Policy
On occasion, we will provide sales and coupon codes to receive further discounts. To ensure the discount is received for sales, items should be purchased as soon as possible. Coupon codes for items on our site will have an expiration date associated with them. Coupons and discounts will only be honored on orders that are placed while the coupon/discount is valid.

Pricing that is advertised on sources outside of our website may reflect incorrect prices compared to what we currently offer. The prices on our website are regularly updated to ensure accurate, real-time pricing; however, search engines and coupon code websites may not always provide the most up-to-date prices. Please visit our website to view the current pricing of our items. Prices and coupon codes that are not valid will not be honored at checkout.

PRIVACY POLICY

Cookies
To uniquely identify each customer, Knife Forest Company uses cookies. A cookie is a file that is placed on your hard drive by the web browser. Cookies do not divulge any personal information about you; they are solely used as an identifier. In the case of The Cangshan Cutlery site, cookies allow us to keep track of things like what is in your shopping cart and when you are logged in. To shop on our site, you must have cookies enabled!

Information Collection & Use Knife Forest Company is the sole owner of the information that is collected from customers on this site. We do not share any information about you with third parties in any way. Customer information is used by us to:

Process orders
Provide a personalized shopping experience for registered customers
Send e-mail newsletters full of specials and helpful information to those who opt to receive them
Monitor traffic patterns to improve our site’s functionality and user-friendliness
We collect customer information with one goal in mind, serving you to the best of our ability!

Off-Site Links
At Knife Forest Company, we work hard not only to provide customers with great products and services but also some helpful information. To view some of this information, you may be directed to a different website. We are not responsible for the privacy practices or content of other websites. Be mindful when you are traveling off of our website and onto another website. If you have any concerns about the other site’s privacy policy, we urge you to read its privacy practices.

Registration
At Knife Forest website, we strongly encourage you to register with us during the checkout process. Registration is not mandatory to complete checkout, but by registering you receive the following benefits:

Access special sections of the site, such as the “my account section”, where you can track current orders, view old orders, and update your billing and shipping information.
When contacting Customer Solutions regarding your order, we can quickly and easily see all past orders for registered users.

All of the information we receive from you in the registration process is transmitted over a secure server and kept in a secure location. You can only access your information after logging in with the unique e-mail and password combination you created during registration.

Security
At Knife Forest, we make ensuring your security while shopping on our site a top priority! To do this we employ the best security available on the net for transmitting your personal information: SSL. SSL safeguards your information and guarantees your privacy while ordering through our site. You can see SSL is being employed by the lock icon at the bottom of your screen and the ‘https’ in the address bar, as opposed to the ‘http’ that is normally there.

Sharing Information
At Knife Forest, we use outside companies to ship orders and process credit card transactions. We only provide these companies with the appropriate and necessary information. They do not store, share, or retain this information in any way. Updating User Information Registered customers can update their user information at any time by logging in and accessing the My Account section of our site.

ORDERS & PRICING

Canceling/Modifying an Order
Please contact us immediately if you would like to cancel an order! If an order is already processed in our warehouse and packed to ship, we cannot guarantee that the order can be canceled. To maintain accuracy and efficiency in our order process, we are unable to alter any orders after they have been placed. If you would like to add to or modify your order in any way, please contact a Customer Solutions Specialist to cancel the order so you can reorder exactly what you need!

If we cannot cancel an order because it has already shipped from our warehouse, please see our Returns Policy.

Changing Your Shipping Address
Please contact us immediately if you would like to ship your order to an address that’s different than you indicated at checkout. Once an order ships, there are fees associated with changing the shipping address that would need to be collected before the change can take effect. The cost of changing the shipping address will depend on the shipping method and number of shipments. If an order has already left our warehouse before the shipping address change is made, we cannot guarantee that it will arrive at the new location. If a carrier tries to deliver a shipment several times and is unsuccessful, your order will be returned to us and treated as a standard return.

Online Security
To ensure our customers’ safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing for a small percentage of orders. If additional information is needed to help ensure the order’s validity, we will reach out via email.

Volume Discounts

Volume discounts are available for business gift purchases.

Email:info@knifeforest.com.